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I’m I-Chieh, a senior product designer at New Relic with 7+ years of experience delivering user-centered design for enterprise SaaS. I specialise in observability and DevOps tooling — translating massive, data-intensive systems into intuitive experiences that empower technical users. 

Most recently, I led the product design for Session Replay, a feature adopted by over 1,000 accounts and generating $3.52M in monthly recurring revenue within nine months. 







New Relic
Session Replay
Unified context for faster troubleshooting











New Relic
SLI Query Builder
Making SLI setup accessible at scale












ITONICS
Design System
Accelerating development with systematic design









ITONICS
Web Clipper
Standardizing how teams capture web insight
About & contact      ︎      ︎

© 2026  I-Chieh Pan