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Hi, I’m I-Chieh, a Sr. Product Designer at New Relic with 7+ years of experience delivering user-centered design for enterprise SaaS. My expertise lies in designing impactful observability tools, including solutions that streamline DevOps workflows.


 
I lead the product design for Session Replay🌐️, a feature adopted by over 1,000 accounts and generating $3.52M in monthely recurring  revenue within nine months. My work also extend to Service Level Management (SLM)🌐️, where I developed features that enabled DevOps and SRE teams to proactively monitor and ensure system reliability. See New Relic Session Replay for details.



New Relic Session Replay ITONICS Cloud Design System


ITONICS Cloud Usability Test ITONICS Web Clipper 2.0




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© 2025  I-Chieh Pan