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I’m I-Chieh, a senior product designer at New Relic with 7+ years of experience delivering user-centered design for enterprise SaaS. My expertise lies in designing impactful observability tools, including solutions that streamline DevOps workflows.
 
I led the product design for Session Replay, a feature adopted by over 1,000 accounts and generating $3.52M in monthely recurring  revenue within nine months. My work also extend to Service Level Management (SLM), where I developed features that enabled DevOps and SRE teams to proactively monitor and ensure system reliability.





New Relic
Session Replay
Unified context for faster troubleshooting











ITONICS Cloud
Design System
Accelerating development with systematic design










ITONICS
Web Clipper
Standardizing how teams capture web insight
About & contact      ︎      ︎

© 2026  I-Chieh Pan